Paradigm is passionate about performing to a high standard and continuously improving services for our residents and the wider communities. Our residents have diverse needs and aspirations, and we work with them to find solutions which are tailored to meet their needs.

Our performance is managed in a number of ways

  • effective governance (through our Boards and Committees)
  • managing performance internally against a set of key performance indicators and targets
  • co-ordinating a range of improvements through the deliver of our Service Improvement Plan
  • focusing on best practice and benchmarking ourselves against others
  • delivering recommendations made by the regulators, Audit Commission and Tenants Services Association