Personal information use
What do we use personal information for?
- Keeping customer information accurate
It is important that your information is kept up to date. Our website enables customers to keep us informed of required changes so that our records can be amended.
- Email messages
If you contact us by email, or provide your email address for us to contact you, we may use the details provided to contact you about anything to do with you query, or managing your account. If you no longer wish us to contact you by email, please let us know and, if necessary, provide alternative contact details.
- Information collected automatically – statistical information
We automatically collect some information about your visit to our website. This aggregated information is used to help us understand user preferences so that we can make regular improvements to site content and navigation. The sort of information recorded includes how many people visit our site and which pages are the most popular. This use does not record personally identifiable information.
- Provision of information and services
The information you provide us, or that we hold about you, may be used by our staff to help manage our service to you. In order to provide you with an effective service, we will need to share this information with our maintenance partner Connaughts and, potentially, with other contractors who provide services to us. If you contact us by telephone, your call may be recorded for training and service-related purposes. We also monitor email communications and may restrict delivery under certain circumstances.