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What is myparadigm?

myparadigm is your personal account. It brings together all our online services in one convenient place. You can make payments, report a repair, check your rent statements and much more.

Why should I use myparadigm?

There are no queues, no waiting and it is ‘open’ all day every day.

How do I sign up?

Opening a myparadigm account is quick, easy and secure. All you need is your Paradigm Account Number (PAN) and postcode. Once you have registered, you will be able to access all your information immediately.

You can register by clicking here.

Where do I find my PAN?

Your PAN can be found on your paper rent statement and other correspondence from us. This number was previously known as your Reference Number, Tenancy Number or Organisational ID. If you’re struggling to find your PAN, please send us an email to  requesting it.

What can I do on myparadigm?

  • Make a payment - you can pay your rent or an invoice
  • View your rent statement
  • Report a repair
  • View your repair history
  • Find out who your Housing Officer is and how to contact them
  • More online services are on their way