Service standards

The service standards we have published todate are listed below. Please click on any service standard to see it in more detail, including targets and measurements;

• Aids and adaptations
• Anti-social behaviour
• Customer care
• Customer involvement
• Domestic abuse
• Estate management
• Former tenant rent arrears
• Gas servicing
• Homeowners
• Improvement programme
• Lettings
• Racial harassment and hate crime
• Reactive maintenance
• Rent and service charges for tenants and shared-owners
• Service charges, ground rent and insurance for leaseholders
• Sundry debt invoicing
• Tenancy management

The results of monitoring these standards of service will be regularly reported in our quarterly residents newsletter Paradigm People, local estate newsletters, our annual report to residents and this website.