Ways to get involved
Accompanied Estate Inspections
Welcome to your Community Events
Residents’ and Community Associations
The role of the Residents’ Forum is to help the company focus on the issues of most concern to residents. They ensure there has been sufficient resident involvement in any papers that go to Board about changing customer services. Working in partnership with the Board they help regulate the performance of Paradigm. They meet at least six times a year, each member is paid a nominal fee. Applications are welcome from any resident or homeowner, see the Current Vacancies page for the latest opportunities.
Sheltered Housing Tenant Representatives
Two representatives are elected by residents in each scheme and residents can go to them with any issues. If you are interested please speak to your Sheltered Housing Officer.
If you think you would like to read and comment on our policy documents, customer leaflets and other literature from the comfort of your home, by post or email. Contact call Tina Olowookere on 01628 811 861 or email firstname.lastname@example.org for more information.
Service User Quality Inspectors
Any resident can apply to become either a mystery shopper or a quality inspector. To become a mystery shopper residents will undergo some training before being asked to make about 40 telephone calls a year. Those with computers can also do email 'shops'.
A resident quality inspector also undergoes training and is asked to check the standard of our estates against the estates standard as well as empty properties and then feed back.
Both roles are paid a small amount. If you are interested in becoming involved, call Morgan Presland on 01628 811 862 or email email@example.com
Resident Internal Auditors
A small number of residents have been trainied by Mazars, our external auditor, to help carry out internal audits. In 2011/12 they were involved in nine service audits including repairs and maintenance and complaints. Reports go to the Audit Committee where a member of the Residents' Forum has been co-opted.
Residents can send us ideas to improve the way we work at any time, by email, website, letter or suggestion card. We will investigate these and let you know the outcome. For more details click here.
Concerns, Complaints and Feedback
Through the complaints form, feedback form and the website you can send us your comments, compliments and complaints. For more details click here.
We use this feedback, as well as that from surveys and resident focus groups to influence our priorities and shape services.
Communicating with Residents
If you are interested in journalism or editing you may want to get involved in producing some of our literature for residents. For example by joining the editorial panel of the quarterly residents magazine Paradigm People (in person or virtually) ,writing a letter or story for the residents page, or joining the Focus Group for the Annual Report to Residents (four months a year). Call Carol Levin on 01628 811848 or email firstname.lastname@example.org
Task and Finish Groups
Residents are invited to join time-limited, specific project groups where they can make a big impact in a short period, for example when we need to hear your views on, how we deal with anti-social behaviour, or setting ground maintenance standards.
There are always a number of opportunities to join a one-off face-to-face meeting to discuss a particular topic. For example a number of residents got involved in deciding the specification for replacement kitchen and bathrooms.
We welcome feedback from customers through surveys by phone, post or email because this helps us understand 'customer experience' and levels of satisfaction with each service.