There are many reasons why we sometimes need to move home. The family may grow in number, we may change our job or we may want to live closer to other family members.

There are a number of ways of finding alternative accommodation and we recommend that you consider all housing options to increase your chances of being re-housed. Contact our Customer Service team on 0300 303 1010 for more information.

Moving to another Paradigm home or social housing property

The way potential customers access social housing is now largely managed through a process called 'choice-based lettings'. This is a way to bring more choice to people looking for social housing across multiple councils and housing providers. Each choice-based lettings scheme may cover a number of council areas. Applicants no longer have to wait for the Council or housing association to find and allocate a home. Instead applicants join the relevant scheme and actively search for a home themselves, either through the scheme's website or publication. To find out more about choice-based lettings click here.

Swap with another tenant (a mutual exchange)

You can also move by swapping your home with another Paradigm tenant or tenant of another housing association or council. This could be anywhere in the UK. This is known as a mutual exchange and is done on an 'as seen' basis.

We have partnered with both HomeSwapper at and Exchange Locata at to give you access to two national registers of people wanting to swap homes. You can register with Homeswapper and/or Exchange Locata or contact our Customer Services team on 0300 303 1010 for assistance. Once your details have been registered, these web services will contact you with potential swap details. When you have found an exchange partner please contact Paradigm Customer Services and request a 'mutual exchange form'. If you are eligible for the mutual exchange scheme we will process your application. Please note a decision on your application can take up to 42 days and will involve a visit to your home. Once the processing is complete, you can make your arrangements to move.

If you would like any more information on mutual exchanges, or any assistance in registering with HomeSwapper and/or Exchange Locata, please do not hesitate to contact Customer Services on 0300 303 1010. Alternatively you can download our mutual exchange frequently asked questions.

Low-cost homeownership

Paradigm is also a gateway to finding affordable homes. We provide a one-stop shop to register your interest in homeownership, and search for properties for sale. If you are without the resources to buy a suitable home on the open market but have sufficient resources to afford to buy and sustain low-cost homeownership then this scheme is perfect. For more information on low-cost homeownership call our sales team on 0845 337 4877 or visit our dedicated homeownership website at