Paying by Direct Debit

Direct Debit is our preferred method of payment.  Please call our dedicated Direct Debit line on 0300 303 8048 during normal office hours 9.00am-5.30pm to set your Direct Debit up. If you would prefer a call back, please email

You can choose to make your payments on the following options:  

  • Weekly, two weekly or four weekly on a Monday      
  • Monthly on the 1st or 15th of the month.

Your Direct Debit is protected by the Direct Debit Guarantee Scheme

This means:

  • if the amount to be paid or the payment date changes, we will tell you about this at least 5 days before your account is debited
  • if we or your Bank or Building Society make a mistake, you are guaranteed a full and immediate refund from your Bank or Building Society
  • you can cancel your Direct Debit anytime by contacting your Bank or Building Society.