There are times when it is difficult to make ends meet and these times can be very stressful for you and your family. Talk to us, we can help.
If you are struggling to find the money to pay your rent, talk to us straight away. If you keep the problem to yourself, the debt is likely to get worse. Contact our Customer Service team on 0300 303 1010 for advice on welfare benefits or to arrange a meeting with someone who specialises in money, debt advice and welfare benefit problems.
We can provide help with filling in benefit forms, assessing entitlement to benefit and/or dealing with appeals about decisions made about your benefit.
If you do fall behind with your rent payments, you can make an agreement with us to pay off what you owe in extra amounts over a period of time. However, we will take legal action against you if you refuse to clear your debt. You may even lose your home.
Talk confidentially to a third party
If you would like to talk about debt confidentially to a third party, please see the list of useful contacts below.
- Age UK - 0800 169 6565 www.ageuk.org.uk/
- Child Benefit Office - 0845 302 1444
- Citizens Advice - the phone book will list your local number www.citizensadvice.org.uk
- Council Tax - contact your local authority
- Department for Work and Pensions - www.dwp.gov.uk/
- Disability Benefits Enquiry Line - 0800 882 200
- Disability Living Allowance and Attendance Allowance Helpline - 0845 712 3456
- Energywatch - 0845 906 0708
- Housing benefit - contact your local authority
- National Debtline - 0808 808 4000
- Pensions Credit Claim Line - 0800 99 1234
- Step Change Debt Charity - 0800 138 1111 debt advice
- Tax Credit Helpline - 0845 300 3900 www.hmrc.gov.uk/taxcredits
- Turn 2 Us – advice on benefits and grants - 0800 802 2000 www.turn2us.org.uk