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Rent arrears

There are times when it is difficult to make ends meet and these times can be very stressful for you and your family. Talk to us, we can help.

If you are struggling to find the money to pay your rent, talk to us straight away. If youkeep the problem to yourself, the debt is likely to get worse. Contact our Customer Service team on 0300 303 1010 for advice on welfare benefits or to arrangea meeting withsomeonewhospecialises in money, debt advice and welfare benefit problems.

We can provide help with filling in benefit forms,assessing entitlement to benefit and/ordealing with appeals about decisions made about your benefit.

If you do fall behind with your rent payments, you can make an agreement with us to pay off what you owe in extra amounts over a period of time.However, we will take legal action against you if you refuse to clear your debt. You may even lose your home.

Talk confidentially to a third party

If you would like to talk about debt confidentially to a third party, please see the list of useful contacts below.