You will receive a rent statement from us, by post, once a year which will tell you how much rent you owe.

If you would like a copy of your rent statement at any other time, then please speak to your Housing Officer or call our Customer Services team on 0300 303 1010.

Can I view my rent statement online?


Paradigm have developed a new, secure online service called myParadigm. This new web portal allows you to view your account details, such as rent and account balance, alongside a range of other online services. The service is available 24 hours a day, 7 days a week, with statements updated overnight.

To register to use myParadigm you will need a valid email address and your six-digit tenancy reference number.

Register or log in to myParadigm

Visit myParadigm