Repairs and maintenance

Our properties are very important to us and we know that your homes are important to you. We are committed to providing an excellent repairs and maintenance service.

You can get more information on any of the areas below:

Report a repair
Emergency repairs
Repair timescales
Your repair responsibilities
Repair workers
Rate your repair
Gas safety
Planned maintenance
Improving your home
Aids and adaptations
Communal decorations
Repair compensation
Energy performance

Responsibility for repairs to your home is shared between us and you.

We are responsible for the maintenance and most of the repairs to the structure and outside of your home, to ensure it is in good condition. We are also responsible for any fixtures and fittings inside your home which we have provided, such as kitchen units, pipes and heating systems. This responsibility covers fair wear and tear only.

Click here to see our Tenant Information Pack Item on repairs and maintenance