Aids and adaptations
| We will:- | Our target | How performance will be monitored | Where performance will be reported | Who is responsible for monitoring and reporting |
|---|---|---|---|---|
| Employ a Disabled Facilities Officer to provide specialist support to residents experiencing physical or sensory disability | NA | - | - | - |
| Work with you, occupational therapists, local Councils, charitable and voluntary organisations and GPs to assess and provide aids and adaptations. |
NA |
- |
- |
- |
| Visit you within 10 working days of receiving your enquiry when a home visit is required to assess your needs. | 100% | Line manager routine performance monitoring | Website and Paradigm People | Marilyn Thomas - Property Maintenance Manager |
| Provide minor aids and adaptations to your home within 20 working days of the order being placed. | 90% | Reports from Frameworks repairs IT system | Website and Paradigm People | Marilyn Thomas - Property Maintenance Manager |
| Provide you with the contact details of a staff member at Paradigm who will keep you informed and be able to deal with any enquiries you have from when the order for the work is placed until the work is completed. | 100% | Customer feedback | Website and Paradigm People | Marilyn Thomas - Property Maintenance Manager |
| Consider requests for funding major adaptations where a Council has insufficient disabled facilities grant funding available. | Report number of requests considered and number funded in any year | - | Website and Paradigm People | Marilyn Thomas - Property Maintenance Manager |
| Examine alternative housing options where adapting a tenants current home is not appropriate. | NA | - | - | - |