As a Paradigm tenant you can expect repair work to be done quickly and efficiently. You can report a repair in a number of ways.

Ways to report a repair

1. By calling our Customer Services team on 0300 303 1010
When requesting a repair you will be asked some questions by Customer Services staff which will enable us to identify the particular problem and help us to help you to get your repair carried out first time. Our Customer Services team are available to deal with your call from 8am to 6pm Monday to Friday.

2. By email
Report your repair by emailing us at . Use email for non-emergencies only. If you email us, please give us as much information as possible and a contact phone number.

3. Report a repair online
Paradigm has developed a secure online service called myParadigm, where you can report repairs and view other details relating to your home. The service should not be used for emergency repairs. Click on the image below and enter your details as required.



Whenever you report a repair, we will tell you when your repair will be done:

  • If it is an emergency, it will be done within 24 hours
  • Otherwise it will be done within 15 days unless otherwise stated

An appointment will normally be scheduled at the first point of contact and agreed at a time convenient to you.

We will always consider vulnerable tenant's issues on all repair types and act accordingly.


For emergency repairs please call Customer Services on 0300 303 1010. Calls received out-of-hours will be answered by Mears 247, our out of hours call handling agent. Click here to see what is an emergency repair.

Mears 247 can also be contacted from 6.00pm - 8.00am by calling them directly on 0203 589 3051.