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As a resident you have certain responsibilities to maintain the inside of your home and carry out minor repairs. You are also responsible for items such as:

  • Unblocking any blockages in sinks, baths and sanitary conveniences
  • Decorating inside your home, including filling small cracks in walls and ceilings
  • Providing replacement keys – if you lock yourself out you are responsible for paying a locksmith to change your locks and repairing any damage. If your keys are stolen then this may be covered by your insurance company.
  • Installing extra security locks and bolts, if you want them
  • Adjusting internal doors so they open and close over fitted carpets
  • Getting our permission in writing for all alterations (including installing a satellite dish)
  • Allowing our staff and contractors reasonable access to your home to investigate and carry out any repairs or inspections, and behave reasonably towards them
  • Reporting all repairs as soon as possible
  • Replacing of domestic plugs and fuses
  • Replacing of lightbulbs
  • Replacing of household dustbins, including wheelie bins
  • Replacing plugs and chains on sinks, baths and basins
  • Replacing damaged toilet seats
  • Replacing tap washers
  • Replacing batteries in smoke detectors
  • Replacing door handles, latches, letter boxes and door knockers
  • Repairing damage caused deliberately or accidentally by you or a guest
  • Putting up your own blinds, curtain tracks, coat rails, coat hooks and shelving
  • Sweeping the chimneys as often as necessary to prevent fires
  • Taking any necessary steps to prevent water in pipes and tanks from freezing
  • Leaving the property in a clean and tidy condition when you move out

If you are in any doubt about responsibilities please contact our Customer Service team on 0300 303 1010.

Click here to see our latest repairs and maintenance checklist.