Tackling anti-social behaviour
We believe that everyone has the right to live the way they wish, as long as this does not spoil the quality of life of others. This means being tolerant, accepting and respecting the needs and choices of other people.
Tackling anti-social behaviour - or ASB - is one of our top priorities. As a result of feedback from our customers we have developed a dedicated team to deal with anti-social behaviour. A key part of their role is making our estates, streets, blocks and schemes pleasant and peaceful places to live.
What is anti-social behaviour?
Anti-social behaviour can be someone or something causing you annoyance, alarm, distress or harm, it could be noise, harassment, threats or actual violence, or issues of crime and disorder.
It may be actions which are unintentional and a matter of 'lifestyle mis-match', or it could be more serious with actions that are intentional and meant to cause harm or distress.
We work in partnership with the police, local authorities, residents and other agencies and are determined to prevent and tackle ASB.
We assess each case of anti-social behaviour on its merits and ensure it is recorded and where appropriate investigated. Suitable action will be taken against behaviours that have a detrimental affect on other residents' quality of life, peaceful enjoyment, security of their homes and surrounding neighbourhoods.
Contact us about anti-social behaviour
If you need to speak to an anti-social behaviour champion, speak to your Housing Officer or contact our Customer Service team on 0300 303 1010.
We have an out-of-hours service for dealing with anti-social behaviour emergencies and an agent will take your call. Contact us on 0300 303 1010.
Tools to tackle anti-social behaviour
If you would like copies of any of these documents contact our Customer Services team on 0300 303 1010
Customer guidance notes
- What is anti-social behaviour?
- How can we resolve anti-social behaviour?
- What is a demoted tenancy?
- What is domestic abuse?
- What is noise nuisance?
- What is racial harassment and hate crime?
Reporting anti-social behaviour
- Report an incident
- Anti-social behaviour nuisance and harassment record log
- Good neighbourhood card (anonymous)
- Good neighbourhood card (named)
Our service standards including standards around anti-social behavior, domestic abuse, racial harassment and hate crime are available in our service standards booklets.
Other key documents
Useful police websites
- London - http://www.met.police.uk
- Hertfordshire - http://www.herts.police.uk
- Thames Valley (Bucks Oxon, Berks) - http://www.thamesvalley.police.uk
- Bedfordshire - http://www.bedfordshire.police.uk
Useful anti-social behaviour telephone numbers
- Thames Valley Police (non emergencies) tele: 0845 8505 505
- Hertfordshire Police (non emergencies) tele: 0845 3300 222
- Bedfordshire Police (non emergencies) tele: 01234 841212
- Metropolitan Police (non emergencies) tele: 0300 123 1212
For any emergency requiring the Police call 999
- Victim Support National - tele: 0845 303 0900
- Victim Support for Buckinghamshire, Milton Keynes and Oxfordshire - tele: 0845 450 3883
- Victim Support for Hertfordshire - tele: 01707 354 626
- Victim Support for Hertfordshire (Eastern) - tele: 01992 504 137
- Victim Support for Richmond - tele: 020 8948 7010
- Victim Support for Brixton - tele: 020 7268 0200
- Victim Support for Harrow - tele: 020 8888 9878
- Victim Support for Bedfordshire - tele: 01234 521 2414
- Bedfordshire independent domestic violence adviser (IDVA) - tele: 01234 844 278
- Domestic Violence - Womens Aid 24 Hr National Domestic Abuse Helpline – tele: 0808 2000 247
- Domestic Violence - Broken Rainbow National Helpline for Lesbian, Gay, Bisexual and transgender people experiencing domestic abuse – tele: 0300 999 5428 (open Monday - Thursday 2pm - 8pm and Wednesdays 10am - 1pm)
If you are in immediate danger telephone the Police on 999
We will support those fleeing domestic abuse in seeking temporary accommodation
- Noise nuisance - Call your local Council’s Environmental Health Team
- Noise nuisance - Call your local Council’s ASB or Community Safety Team