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Moving house can be exciting to some, but daunting to others. We are here to help. If there's anything you don't understand, or if you need any help or advice, speak to your Housing Officer or call our Customer Services team on 0300 303 1010. We will make sure any problems are sorted out without any fuss.

Here are just a few tips to try and help with your move:

  • when you first move into your home, introduce yourself to your neighbours
  • check your gas and electricity supplies have been connected
  • read the gas and electricity meters
  • contact your utility companies and tell them your name and address and the exact meter readings
  • check that you have running water in your new home. If the water has been switched off, find the stopcock and turn it on
  • tell your local Council Tax office that you are the new tenant - this is your responsibility
  • make a list of all the people and organisations who should be informed that you have moved to a new address
  • if you have a lot of rubbish after you move in, arrange a bulk rubbish collection or take it to your local tip
  • if you are receiving benefits, make sure that it is the right amount - if you need help contact us

Home contents insurance

Remember, it is important that you have contents insurance for your home. Home contents insurance protects your home and your belongings against any damage or theft. Unexpected incidents can happen, and by having insurance you will minimise the costs that you could face if things go wrong.

Many residents believe that their furniture, belongings and decorations are automatically insured against fire, theft, vandalism or water damage. Unfortunately, this is not the case. You are responsible for arranging suitable home contents insurance for your home.

There are many insurance schemes on the market, it is worth shopping around. One scheme which specifically caters for tenants is the National Housing Federation's (NHF) 'My Home' contents insurance scheme. Please contact our Customer Services team on 0300 303 1010 for more details.