Your tenancy agreement is an important legal document. You should keep it in a safe place but if you do lose it, contact our Customer Services team on 0300 303 1010 and we will send you another copy.

A tenancy agreement sets out our rights and responsibilities as your landlord, and your rights and responsibilities as our residents.

The type of tenancy you have will be printed on the front of your agreement.

Starter tenancy

If you are a new tenant and are not transferring from another council or housing association, you are likely to be given a starter tenancy which is reviewed over a 12 month period. If we are satisfied you have met your responsibilities as a tenant, we will generally offer you a five year fixed term tenancy at the end of 12 months. In some specific schemes, the fixed term tenancy may be for a two year period.

Five year fixed term tenancy

A five year fixed term tenancy provides similar rights and responsibilities as a more secure form of tenancy but the important difference is that it is granted for a specific period of five years. This provides the opportunity to re-assess your circumstances towards the end of the five years. We will undertake a tenancy review between 6-9 months before the end of your tenancy. This review will take into account:

  • your tenancy record
  • whether you/your household has an ongoing housing need (as required by our charitable objectives)
  • the suitability of the current property.

You will receive written confirmation of the outcome of the review six months before the tenancy is due to end. The outcome of the review is likely to be one of the following:

  • You are granted another five year fixed term tenancy
  • You are granted a two year fixed term tenancy – this option will be used where you are ‘entitled’ to a further fixed term tenancy but your current property is no longer suitable for your needs. This period will be used to support you to find alternative accommodation
  • We confirm that a new tenancy will not be granted and you need to find alternative accommodation within 6 months.

You will have the right of appeal if we decide not to offer you another fixed term tenancy. If you are required to leave the property, we will provide information and advice regarding other housing options, including home ownership and the private rented sector.

As at June 2016, we are finalising guidance for residents on the review process and criteria and this will be available via this website shortly.

Assured shorthold tenancy

An assured shorthold tenancy is used for shorter-term lettings, such as temporary accommodation. Usually, we cannot end your tenancy for the first six months, after which we usually have to give you four weeks notice.

Assured tenancy

Many of our longer-standing residents will have an assured tenancy. This offers greater security as the tenancy may not be ended without a valid reason. Depending when the tenancy agreement was issued, it may also offer additional tenancy rights.

Where can I get further information about my tenancy?

You can contact your Housing Officer or phone Customer Services on 0300 303 1010. You can also seek independent advice from your local citizens advice service or from a solicitor.