Your repair responsiblities

As a resident you have certain responsibilities to maintain the inside of your home and carry out minor repairs. You are also responsible for items such as:

• Unblocking any blockages in sinks, baths and sanitary conveniences
• Decorating inside your home, including filling small cracks in walls and ceilings
• Providing replacement keys. If you lock yourself out, you are responsible for paying a locksmith to change your locks and repairing any damage
• Installing extra security locks and bolts, if you want them
• Adjusting internal doors so they open and close over fitted carpets
• Getting our permission in writing for all alterations (including installing a satellite dish)
• Allowing our staff and contractors reasonable access to your home to investigate and carry out any repairs or inspections, and behave reasonably towards them
• Reporting all repairs as soon as possible
• Decorating inside your home, including filling small cracks in walls and ceilings
• Replacing of domestic plugs and fuses
• Replacing of lightbulbs
• Replacing of household dustbins, including wheelie bins
• Replacing plugs and chains on sinks, baths and basins
• Replacing damaged toilet seats
• Replacing tap washers
• Replacing batteries in smoke detectors
• Replacing door handles, latches, letter boxes and door knockers
• Repairing damage caused deliberately or accidentally by you or a guest
• Putting up your own blinds, curtain tracks, coat rails, coat hooks and shelving
• Sweeping the chimneys as often as necessary to prevent fires
• Taking any necessary steps to prevent water in pipes and tanks from freezing
• Leaving the property in a clean and tidy condition when you move out

If you are in any doubt about responsibilities please contact our Customer Service team on 0300 303 1010