A Message from the Chair of the Resident Services Panel (RSP)

The Resident Services Panel is a team of residents, which reflects the diversity and equality in gender, ethnic and cultural backgrounds of all Paradigm’s customers. We collaboratively scrutinise performance, policies, processes, and delivery of services, and hold them to high standards.

We challenge Paradigm to achieve higher targets and standards in areas like communication, consultation, repairs and service delivery to all tenants and residents, in order to attain value for money and to improve Paradigm’s standards as a housing provider.

We have made good strides together and even through the COVID-19 pandemic we have worked remotely via Teams meetings to set new targets and aim to further improve customer service delivery and customer satisfaction for all resident groups.

We have room for more members to join us, and we would love you to consider becoming a member of the RSP. You will be given the right training, equipment and incentives to help you become an effective member.

It is challenging but rewarding!

George Assibey – Chair, RSP

For more information, email Customer.Involvement@paradigmhousing.co.uk.