Our Values


Our values set out the way we work and the behaviours we expect of all our staff. Our values are reflected in everything we do, from recruiting new members of staff to speaking with our customers.

You can find out more about each of our five values below:

Plus Plus Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Plus Plus Driving Improvement

We seek to do things better and deliver value to our customers.

Plus Plus Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Plus Plus Acting Thoughtfully

We make ourselves aware of our customers’ and colleagues’ circumstances and consider this thoughtfully and respectfully when taking action so that they know we care.

Plus Plus Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.