Our Christmas opening hours

Posted on the 16th December 2020

We will be closed between Christmas and New Year.

We will close on 24 December at 3pm and reopen on 4 January 2021.

You can call us on 0300 303 1010 to report an emergency repair.

You can raise a routine repair by visiting myParadigm or by emailing CustomerServices.repairs@paradigmhousing.co.uk. We will process your request when we return in January.

You can still make a payment using our automated payment line by calling 0300 303 1010 and selecting option 1. Find out more about ways to pay on our website. 

Read more posts...

Managing anti-social behaviour

Posted 15 Apr 2021

It’s very important to us that our customers are able to enjoy living in their homes and communities. Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour (ASB) to...

Can you help us improve the way we deliver our services?

Posted 22 Mar 2021

We’re looking at our customer care standards and the promises we make to customers about the level of service you can expect. Over the next few months, we’re hosting some customer focus groups so we can...