Credit Card Fee removal

Posted on the 12th January 2018

As of 13th January 2018, companies in the UK will no longer be able to apply a 2% Credit Card surcharge.

Paradigm Housing Group has now amended its payment facility to reflect this change. Customers will no longer be charged 2% when using a credit card to make a payment.

However, we would still discourage the use of credit cards, particularly for paying rent, as this may contribute to an increase in debt.

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Managing anti-social behaviour

Posted 15 Apr 2021

It’s very important to us that our customers are able to enjoy living in their homes and communities. Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour (ASB) to...

Can you help us improve the way we deliver our services?

Posted 22 Mar 2021

We’re looking at our customer care standards and the promises we make to customers about the level of service you can expect. Over the next few months, we’re hosting some customer focus groups so we can...