How are we doing?

Posted on the 24th June 2020

We have asked our usual research partner, IFF-Voluntas, to find out about our residents’ experiences with Paradigm during the COVID-19 period. They will be contacting a random sample group of residents to conduct a short interview, which will take around 15 minutes. It’s not compulsory to participate but if you are contacted we would love to hear your views.

Your answers will be kept confidential.

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Managing anti-social behaviour

Posted 15 Apr 2021

It’s very important to us that our customers are able to enjoy living in their homes and communities. Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour (ASB) to...

Can you help us improve the way we deliver our services?

Posted 22 Mar 2021

We’re looking at our customer care standards and the promises we make to customers about the level of service you can expect. Over the next few months, we’re hosting some customer focus groups so we can...