Coronavirus – paying your rent

If you are unable to work because you are self-isolating, and this means you are having trouble paying your rent, please contact us soon as you can so that we can support you. If you have any concerns, you can contact us on 0300 303 1010.

We have provided some information below that you may find helpful, depending on your individual circumstances.

Plus Plus If you are made unemployed

If you are affected by coronavirus you will be able to apply for Universal Credit and can receive up to a month’s advance upfront without physically attending a jobcentre. For more information visit:

Plus Plus If you receive benefits to help pay your rent

Special arrangements will be in place for people in receipt of benefits who cannot attend reassessments or job centre appointments because they have coronavirus or are self-isolating in line with government advice. You will need to tell the Department of Work and Pensions (DWP) in good time; you can call the Universal Credit Helpline on 0800 328 5644.

You can find information on what to do if you are claiming universal credit here:

Plus Plus Sick pay if you are self-isolating

The government has made changes to Statutory Sick Pay (SSP) to ensure people in work can take time off if they need to stay at home due to coronavirus, either because they are unwell or self-isolating.

The changes include;

  • If you can’t work due to coronavirus, you will get SSP from day one, rather than the fourth day you are off sick
  • Statutory Sick Pay will be available to those who are self-isolating in line with government advice, as well as those who are unwell due to coronavirus.

Statutory Sick Pay is £94.25 a week.

You can find out more information about this on the government website here.

Plus Plus What if I’m self-employed

If you are self-employed and on Universal Credit, and you are required to stay at home or are ill due to coronavirus, you will not have a Minimum Income Floor (an assumed level of income) applied for a period of time while affected. You can read more about this here.