Covid-19: our next steps

Our teams have been working hard to increase the range of services we can provide for our residents, whilst ensuring we follow Government guidance to work safely, both for our residents and our staff.

As you know, we have been continuing to carry out emergency repairs and gas checks in a safe way and we are still doing this.

Our property services team has also been working hard to clear the backlog of non-urgent work we were unable to complete as a result of the COVID-19 lockdown.

We will soon be able to book new non-urgent repairs when you call; however, we won’t always be able to complete these within our usual timescales. Please be assured we will contact you as soon as we are able to complete your repair and if you have already contacted us, there is no need to call us again.

We are continuing to follow all the guidance set out by the government.

What can you do to stay safe?

  • Please observe 2 metre social distancing if one of our engineers or member of staff enters your home.
  • Please let us know before we visit if anyone in your home is self-isolating or displaying symptoms. This includes a loss of taste or smell which has been added to the list of symptoms which should lead you to self-isolate.

You can find out more about the steps we are taking to keep you safe in the video:

The Minister of State for Housing has published a letter to all social housing residents setting out the government’s next steps in relation to COVID-19 as they affect social housing residents.

We can assure you that we are working to all the guidance detailed in this letter.

Our Contact Centre is still available to take your emergency repair calls and housing queries on 0300 303 1010. Opening hours are 8am-5.30pm, Monday to Friday.

Thank you for your patience – we look forward to getting more services back up and running as soon as we can.