Current COVID update

We have been reviewing the latest Government announcements about the relaxing of COVID-19 restrictions. As always, the safety of our staff and customers is our main concern.

We are asking our technicians, and all staff visiting customers, to remain working as they have been, which means following social distancing guidelines and wearing a mask when in your homes.

Our offices remain closed to visitors for the time being. If you need to contact us, you can call us on 0300 303 1010 or email

We will keep this under review and let you know when anything changes.

An update on repairs
During the previous COVID lockdowns, we reduced our repairs service to help keep our customers and staff safe and minimise entering your homes. This has meant we have had a backlog of repair work to catch up on which we’re working through with the support of our contractors.

Although we are reducing the backlog, it is still taking us a bit longer than usual to attend to some work. We may not be able to book the appointment to do your repair as quickly as you would like.

We’re sorry if this has affected you and thank you for your patience as we work to get back to normal later this year.