Service charges

What are service charges?

They pay for the services we provide to your estate or block. This could include cleaning communal areas, looking after any outside space, lift maintenance and communal lighting. Any changes in the amount you pay will take effect from July each year.

If you are unhappy with your service charge you can contact the First Tier tribunal, commonly known as the FTT on 0207 446 7700 for all London boroughs or 0845 100 2616 for other areas. More information is available here.

Can I see my rent and/or service charge statements?

Log on to the myparadigm portal where you can see your rent account, report repairs and make online payments.

Or you can ring Customer Services on 0300 303 1010 to ask for a statement.