How can I get involved?

If you’re one of our residents and would like to help us to improve our services, then you are in the right place.

We’re keen for our residents to be involved in the key decisions that we make here at Paradigm.

You can get involved with something quick and easy – like a survey about a service you’ve received, or something more long-term like being a part of our Resident Services Panel, where you’ll help to scrutinise and improve our performance.

If you’re thinking of getting involved but don’t have a lot of spare time, you can still make your voice heard.

We’ll support you

When you help us, we’ll provide you with the support you need – whether that’s reimbursing your travel expenses, contributing towards your childcare or carer costs, or setting a meeting time or date that suits you best.

We’ll even arrange your transport if you don’t have your own, will provide disabled access at all meeting venues.

If you’ve decided how you would like to get involved or want to find out more, contact our Resident Involvement team on 01628 811862 or contact us.

You can find out about the opportunities to get involved with us below.

Plus Plus Resident and community associations

These are local groups formed around a street, block of flats or an estate. We have a Code of Practice for resident groups that explains how to set one up and what support you can expect from us. You need to ensure that sufficient neighbours are interested in forming a group before contacting us. Please see our Residents and Community Associations page.

Plus Plus Resident Services Panel

Working alongside other members, you’ll play an important role in working collaboratively with Paradigm in order to bring about positive changes to the services we provide.  The panel are responsible for examining and scrutinising customer facing areas of Paradigm’s service.

The group meets approximately six times a year, and each member is paid a nominal fee.

If you’re one of our residents or a shared owner/ homeowner, visit our Current Vacancies page to see the latest opportunities.

Plus Plus Readership Panel

Help us from the comfort of your own home (or by post or email) by reading and giving us feedback on any new documents, leaflets or literature that we’re looking to send out to our residents.

Plus Plus Resident Quality Inspectors

Train to become a resident quality inspector, where you’ll check the standard of our estates and empty properties against our specifications and contract agreements and then give your feedback.

You’ll even get a £5 gift voucher for each of your visits, and your travel expenses will be reimbursed. visit our Current Vacancies page to see the latest opportunities.

Plus Plus Customer suggestions

Send us your ideas to improve the way we work. You can do this by phone, by email, website or letter. We’ll look into your idea and let you know the outcome.

Plus Plus Task and finish groups

Make an impact by joining our ‘Task and Finish Groups’, where you’ll submit your ideas on how we can tackle a specific problem – for example, anti-social behaviour, or setting ground maintenance standards.

Plus Plus Surveys

From time to time, we’ll ask for feedback from our customers in the form of a written or over the phone survey – which will help us to improve our services.