Stock transfer consultation

At the start of July this year, we started formally consulting with residents affected by our plans to transfer the ownership of homes in certain areas to another housing provider, The Guinness Partnership. Paradigm will take ownership of some of Guinness’s homes in exchange.

We gave you information about the transfer and the differences in the levels of service offered by Paradigm and Guinness. We also asked you to complete a survey, letting us know if the information provided was clear and comprehensive, and took into consideration the things that were most important to you.

Due to COVID-19 we couldn’t offer local face to face meetings but invited you to provide additional feedback by phone or in writing. We also worked closely with staff in supported schemes to make sure that everyone affected was given the chance to have their say.

The survey results

Of the 70 residents who took part in the survey:

  • 85% said that from the information they received, it was clear why Paradigm were proposing an exchange.
  • Most (78%) felt we had been clear in explaining the differences in how their services would be delivered and charged for, and in their rights as an occupier within their home.
  • 50% of the residents who completed the survey agreed that, based on the information they had received, the proposed transfer had taken into consideration things that are important to them. 25% neither agreed nor disagreed and 25% felt we hadn’t got it quite right.

A small number of residents asked about repairs, rent payment options, and the reputation of The Guinness Partnership. Seven residents said they didn’t understand the letter and six told us that they didn’t want to leave Paradigm.

Outside of the survey responses we had forty two enquiries, the majority of which related to individual tenants’ legal right to buy their properties and Paradigm’s voluntary purchase scheme, as Guinness do not have an equivalent option to purchase.  We also had questions from leaseholders with regards to the name of the freeholder within their lease, selling on their home and purchasing the freehold. All residents who gave contact details when making an enquiry received an individual response to their questions.

Further information on the stock transfer

During the consultation, we provided you with information on the similarities and differences between the services provided by Paradigm and The Guinness Partnership, who are also a housing association, regulated by the Regulator of Social Housing. We have summarised the differences in a table, which you can view using the link below.

You can also find some Frequently Asked Questions further down this page which we hope will help with any immediate questions you may have.

Your views will be reported to the Boards of The Guinness Partnership and Paradigm Housing Group, who will take them into account when reaching a final decision on the transfer. Your service will remain as usual until we have made a decision and contacted you to let you know. You can continue to contact us on 0300 303 1010 about any repairs or issues with your home.

Frequently Asked Questions

Plus Plus Will my tenancy, licence or lease be affected?

The terms of your tenancy agreement, license or lease will not change in any way. Your rights and responsibilities under your tenancy, licence or lease will remain the same.

Plus Plus Will my rent go up as a result of these changes?

No, the rents charged by all Registered Providers are governed by the law and by a framework set by central government and the social housing regulator. Changes to your rent will happen in future in line with this framework, reflecting government limits and policies. These rent changes will occur whether or not the proposed change of landlord happens.

Plus Plus Will my service charges go up as a result of these changes?

The proposal will not affect the way in which service charges are calculated. However, there may be some changes in the way the services you receive are delivered which may have an impact on what you pay. You will be notified in advance if there are any changes to your service charges.

Plus Plus Will I still be able to purchase my home in the future if the transfer goes ahead?

There will be no change in terms of Right to Buy or Right to Acquire. These are Government schemes that tenants may be eligible for depending on appropriate eligibility checks including the type of tenancy held, appropriate qualifying period and locality of the property with regard to rural exemption areas. Where a tenant is not eligible for Right to Buy or Right to Acquire, then Paradigm allow a tenant with the appropriate tenancy and qualifying period to apply to purchase their property under our voluntary Tenant Home Purchase Scheme. However, Guinness do not undertake this voluntary scheme, they will only allow a tenant with an automatic Right to Buy or Right to Acquire to apply to purchase their property.

Plus Plus Will this affect the way in which services are delivered to my home?

There may be some small differences in the way the housing associations deliver their services. You can find a summary of the main ones to download on this page.

Plus Plus Will I have to move house?

No. If the transfer of ownership to Guinness goes ahead, it will not affect your right to remain in your current home and does not affect your security of tenure.

Plus Plus If I receive Housing Benefit/Universal Credit, will I still be able to receive this?

Yes. Housing Benefit/Universal Credit arrangements will remain the same. There is no need for you to reapply.

Plus Plus How can I contact you about repairs or payments?

Continue to contact us in the normal way. Nothing is changing now. If we do go ahead with the transfer, you will receive contact details from your new landlord when the time is right.

Plus Plus Will the services you provide in my local area and on my estate change (i.e. cleaning, grounds maintenance, gardening etc.)?

Guinness will be bound by the same service obligations in your tenancy agreement/lease, so you will receive the same services. However, they may be delivered in a slightly different way. The main differences are summarised in the table available on this page.

Plus Plus I was due to receive home improvements this year, will they still go ahead?

If we have confirmed that we will be undertaking planned works to your home this year then these proposals will not affect this. On rare occasions we may have to delay works to your home for other reasons but we will let you know if this is the case.

Plus Plus When will any changes happen?

You have until August 17 to let us know your views about Guinness becoming your new landlord.  After that we will consider all your views and both Boards will decide if we are going to proceed with the transfer. We will contact you again, probably in the autumn, letting you know the final decision. If the decision is made to proceed with the transfer, we will confirm the likely date of the transfer when we contact you to share the decision.

Plus Plus Is this definitely going to happen?

At this point we are interested in hearing what you think about Guinness becoming your new landlord.  Your views are important to us and will influence the final decision on whether the transfer happens. We will let you know the outcome of the consultation process. If we decide not to transfer our homes to another landlord, you will remain a tenant or leaseholder of Paradigm Housing Group.

Plus Plus What will happen to the staff who deliver the service locally?

Our staff are aware of the proposals and are committed to continuing to provide you with great customer service as normal. Until we have more detail we are unable to say how staff may be impacted by any changes, although if we go ahead with these changes we would expect some of the roles to transfer to Guinness.