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    • Home My Home Reporting repairs Repairs for tenants
      Reporting repairs

      Repairs for tenants

      As a Paradigm resident, it’s our joint responsibility to look after your home. You can find out more about which repairs you and Paradigm are responsible for, and what is classed as an emergency below.

      Please note, a repair is treated as an emergency if there is an imminent and severe risk of danger to yourself, your home or the public.

      Who to contact in an emergency

      Find out who you need to call in an emergency.

      Find out more

      Repairs: who is responsible

      Keeping your home in a good condition is a responsibility we share.

      Find out more
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      How to raise a repair and what to expect

      Find out more
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      About Paradigm

      Paradigm is one of the South East’s leading housing providers, managing 15,000 homes across 30 local authorities.

      Call our Customer Services team on: 0300 303 1010

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      Paradigm Housing Group is a registered Community Benefit Society, registration number 28844R; and is a Registered Provider, regulated by the Regulator for Social Housing, registration number L4215.

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