When we visit your home

You should only let someone in to your home if you’re sure that they're genuine.

Our Paradigm operatives will always take these steps to identify themselves before coming in to your home. Our operatives will:

  • Introduce themselves and explain why they are attending your property
  • Produce a Paradigm ID badge

In most cases they’ll also be wearing Paradigm uniform.

We do employ contractors to carry out some of our repairs but they will always provide documentation showing that we have instructed them to complete work in your home.

If you are in doubt, do not let the caller in. You can always call our customer services team on 0300 303 1010 and they will be able to confirm if they are from Paradigm or not.