There are a number of reasons why you may need to move out or end your tenancy with us.
Moving to a new home
If you already rent a home from us and want to move, you’ll first need to speak to your Housing Officer or call our Customer Services team. They’ll be able to let you know if we have homes in the area you want to move to. You’ll then need to apply to go on the waiting list or housing register of the local council.
Swapping your home
A mutual exchange is where social housing tenants can swap properties with each other.
Unfortunately, even though you’re already part of the Paradigm family, you won’t have priority over other people looking for a home in the same area.
Once you have someone you want to swap with you must apply to us for permission by downloading the application form at the bottom of this page.
We have to let you know about our decision within 42 days of receiving your application.
Things to remember are:
- You can only swap if you have a Secure, Assured or Five Year Fixed Term Assured Shorthold tenancy
- You cannot swap your home if we have started Possession proceedings against your home, you have an anti-social behaviour order or your home won’t be suitable for the person you want to swap with.
- You will actually swap tenancies so will give up your current tenancy
- It is your responsibility to inspect the home you will be moving into.
Please contact your housing officer if you have any questions.
Ending your tenancy
If you want to end your tenancy with us you will need to do the following things:
- give us at least four weeks’ notice by contacting our Customer Service team on 0300 303 1010 and filling in a Notice to Quit form (download the document below)
- tell us the date you are moving out
- arrange a time for our Inspection team to complete an end of tenancy visit to your home
- arrange for any repairs which need to be done before you move out to be completed
- pay your rent up to the last day of your tenancy
- tell us the address you are moving to before you move out.
You must ensure:
- the property is returned to us in the same condition it was let to you in
- the property is left in good decorative order, in a clean, tidy condition and free from furniture, personal possessions and rubbish
- all fixtures and fittings are left in good condition
- all external areas are clear of personal belongings and rubbish
- all greenery is in a manageable condition
- you have informed your utility providers of the date you returned the keys to us
- there are no debts on the utility meters and any utility card/key is left in the property
- all keys are returned to us before 12 noon on the next working day after your tenancy ends.
You will also need to tell others you have moved, including the local authority and your utility suppliers.
If you have a joint tenancy and only one of you is leaving, both of you should notify us so we can look into the possibility of transferring the tenancy to the person who is staying.
Fore more information contact your Housing officer or Customer Services on 0300 303 1010.
Ending a tenancy - moving into a residential home
If you wish to end your tenancy because you are moving permanently into a nursing or residential home or other form of supported accommodation please let us know as soon as possible. You are required to give us four weeks notice in writing to end the tenancy. Please fill in the Notice to Quit form (download the document below) and send it to us. We will then contact you to confirm the date that the tenancy will end.
Rent is due until the Monday following the day you return the keys, providing the signed end of tenancy form has been received. Any other outstanding debts to us, e.g. rent arrears and sundry debts, should be cleared. Please be aware that housing benefit cannot be claimed for two properties at once, i.e. for the nursing home and for your accommodation with us.
Clearing the property
Please clear the property (including the loft and any sheds) of all personal effects and furniture and leave the property in good condition. The garden must also be left in a tidy condition.
In sheltered accommodation we may have supplied cookers and fridges. Please check before removing these items. We may have also supplied alarm pendants. If so, please make sure that they are returned to us.
Your housing officer can make an appointment to meet you or a relative at the property to collect the keys or, if it is more convenient, you can return the keys to us in person or via recorded delivery post by 12 noon on the Monday that the tenancy ends. You will continue to be charged for use and occupation of the property if the keys are returned late.
Ending a tenancy - following the death of a tenant
In order to end a tenancy on behalf of a deceased tenant, you need to provide us with a copy of the Grant of Probate confirming your status as executor of the estate. You must give us four weeks notice in writing to end the tenancy. If you have a copy of the Grant of Probate, please complete the Notice to Quit form (download the document below) and send it to us with a copy of the death certificate and the Grant of Probate. We will contact you to confirm the date that the tenancy will end.
If you are unable to provide a copy of the Grant of Probate, please complete the form and send it to us with a copy of the death certificate. We will then serve a Notice to Quit in order to end the tenancy.
Rent is due until the Monday after you return the end of tenancy form, death certificate and keys. Housing benefit will stop from the Monday after the date of death. Any other debts to Paradigm, for example rent arrears and sundry debts, should be cleared.
Clearing the property
Please clear the property including the loft and sheds of all personal effects and furniture and leave the property in good condition. The garden must also be left in a tidy condition. In sheltered accommodation we may have supplied cookers and fridges. Please check before removing these items.