New Customer Care Standards

Posted on the 16th December 2021

We are always learning from the feedback you give us.

Over the last few months we have been looking at what you are telling us – through regular surveys, complaints and compliments – to help us develop our new Customer Care Standards. These set out our commitment to how we will treat you when we provide our services.

You can see them here.

Please continue to let us know about your experiences with us – it really does make a difference!

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Help us improve

Posted 13 Jan 2022

This year we will be having some big conversations with customers on the things that matter to you. More and more customers are telling...