Our recent satisfaction survey

Posted on the 11th February 2019

Thank you to everyone who took part in our recent satisfaction survey. We had an excellent response with 1,038 tenants and 253 homeowners taking part in online and phone surveys.

Overall, 77% of tenants and 55% of homeowners are satisfied with the service they receive from us and the quality of their home. In particular, you feel our repairs technicians are friendly and leave your home in a clean and tidy state after carrying out work.

However, there are areas where our service is not consistent and we need to improve.

We have plans in place to address the issues you raised – some we can do quickly and others will take a bit longer.

You said you would like us to:

• Improve the way we communicate with you about ongoing issues
• Carry out communal repairs more quickly
• Improve our digital services
• Provide a better service to homeowners, particularly after they have bought a home with us.

We are looking at these issues and how we can resolve them and will keep you posted about progress. Please keep an eye on our website, our twitter account @ParadigmHousing and Paradigm Housing Facebook page for updates.

 

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