Rent increase reminder

Posted on the 31st March 2022

From April 4, the start of next week, your rent will be increasing. You will have received a letter explaining this to you,  but if you have any more questions, you can read the FAQs about the rent increase here, or give us a call on 0300 303 1010.

If you are worried about how to pay your new rent, please speak to us! We have a dedicated team who can help. Please get in touch as soon as possible by ringing 0300 303 1010 or emailing We’ve also got lots of advice and information to help you on our Support Hub.

If you need help calculating your new rent, you can find the instructions on how to do that here.

If you receive Universal Credit, it is important that you don’t update your information until Monday and no earlier. If you try and update your UC details before the rent increases, you will have to repeat the process on Monday, April 4. This is because our team are unable to provide a rent change to UC for a future date.

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Read our latest customer newsletter here

Posted 27 Nov 2023

In this month’s newsletter, we included lots of information to help you prevent damp and mould, and included advice on what to do if you have damp and mould in your homes.