Take part in our service charge consultation

Posted on the 25th October 2021

Please note: this consultation is now closed. Thank you to everyone for your feedback. Please call 0300 303 1010 if you would like to discuss your finances.

This week we have written to all customers who pay service charges about a proposed change to the timing of your service charge period.

You will receive a letter in the post and, if we have an email address for you, the information will also be emailed.

You have been telling us that you are unhappy with the fact that the rent and service charge periods are not the same. Rents are reviewed in April and service charges in July each year. We have listened to your feedback and are now considering a change to bring the service charge period in line with the rent period which runs from April to March.


“We feel this change will be really beneficial to customers, making it easier for them to manage their money and any benefits they receive” says Daria Grzybowski, Rent and Service Charge Manager.

“It’s something we know customers have been unhappy about, but we won’t make a final decision until we have looked at all the feedback we receive.”


Please respond to the service charge consultation by:


The consultation closes on 29 November and all your views will be taken into account before a final decision is made.


Please find any FAQs about this proposal here.

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