Take part in our service charge consultation

Posted on the 25th October 2021

Please note: this consultation is now closed. Thank you to everyone for your feedback. Please call 0300 303 1010 if you would like to discuss your finances.

This week we have written to all customers who pay service charges about a proposed change to the timing of your service charge period.

You will receive a letter in the post and, if we have an email address for you, the information will also be emailed.

You have been telling us that you are unhappy with the fact that the rent and service charge periods are not the same. Rents are reviewed in April and service charges in July each year. We have listened to your feedback and are now considering a change to bring the service charge period in line with the rent period which runs from April to March.


“We feel this change will be really beneficial to customers, making it easier for them to manage their money and any benefits they receive” says Daria Grzybowski, Rent and Service Charge Manager.

“It’s something we know customers have been unhappy about, but we won’t make a final decision until we have looked at all the feedback we receive.”


Please respond to the service charge consultation by:


The consultation closes on 29 November and all your views will be taken into account before a final decision is made.


Please find any FAQs about this proposal here.

Read more posts...

Our new Clerk of Works opportunity

Posted 09 Apr 2024

Paradigm aims to provide as many high-quality homes as possible for people who are priced out of the open market. Unlike many housing associations, we exceeded our building target of 400-500 homes a year in...

Welcome to our new Chair

Posted 02 Apr 2024

Welcome to Richard Moriarty who has taken over as Chair of our Board, succeeding Julian Ashby who has stepped down after six years in the role. Richard Moriarty, who is CEO of the UK’s Financial Reporting...