Working hard to keep people moving into our homes

Posted on the 5th May 2020

Grateful families are delighted they are still able to move into our homes, thanks to new processes we have put in place to ensure staff and customers stay safe.

We are taking pictures and videos of our empty homes, allowing people to do ‘virtual’ viewings so we don’t have to do a physical handover. Residents can also sign their tenancy agreements remotely using DocuSign.

We know that some people are living in accommodation that isn’t suitable and are delighted we can still help move them into the homes they really need.

We are continuing to accept nominations from local authorities and let 52 properties during April.

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Managing anti-social behaviour

Posted 15 Apr 2021

It’s very important to us that our customers are able to enjoy living in their homes and communities. Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour (ASB) to...

Can you help us improve the way we deliver our services?

Posted 22 Mar 2021

We’re looking at our customer care standards and the promises we make to customers about the level of service you can expect. Over the next few months, we’re hosting some customer focus groups so we can...