• Monday to Friday, 8am-5.30pm.
  • Customer Services: 0300 303 1010
  • ContactUs@Lifestone.co.uk
Login to:

Service Review Group – customer service channel development  
We want to hear your views on:

  1. Your call centre experience  
  2. Paradigm’s website and portal  
  3. Face-to-face interactions  
  4. The self-service options we offer  

 From Thursday 5 September, for eight weeks, customers will be asked to either complete a task or attend a meeting each week, based on the above topics. We will be asking for no more than one hour a week from you, with plenty of support available to you from our Customer Involvement team. Any meetings will be hosted online on a Thursday evening, with dates specified in the link below.  

We will give all customers who actively participate in the Service Review Group a £100 Love2Shop voucher, which can be spent in hundreds of high street shops (subject to any outstanding balance you may have with Paradigm).  

If you’re interested in joining, please fill in this online form by Thursday 5 September and a member of the Customer Involvement team will contact you with more information about taking part.