Caring for your personal data
Caring for your personal data
We’re committed to protecting the privacy and data security of people who contact us or use our services. This means caring for that data as we would our own or that of our loved ones, using it responsibly and protecting it from harm. We’re also committed to using that data in a way that drives improvements to our services and helps us build new homes for people who need them most.
The personal data we collect and how we use it
Our privacy notice tells you what you can expect us to do with your personal information when you contact us or use one of our services. It also tells you how we store it and for how long.
Data protection complaints
If you have any concerns about our use of your personal information, you can make a complaint to us by calling us on 0300 303 1010 or emailing us at firstname.lastname@example.org.
As well as making a complaint by telephone or email, you can also click here to fill in our online complaint form.
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Subject Access Requests and Freedom of Information Requests
As a social housing provider we are not bound by, or subject to, the Freedom of Information Act so do not respond to requests for information under this law. However, if we control or process your personal data in any way, you do have the right to make a Subject Access Request relating to your personal data. This means confirmation of the personal data we are processing and copies of that personal data where we are reasonably able to provide it. If you would like to make a Subject Access Request, please call us on 0300 303 1010 or email us at email@example.com
We may refuse to provide the information if an exemption or restriction applies, or if the request is manifestly unfounded or excessive. We will tell you if this is the case
If we are able to respond, we will usually do so within one calendar month of receiving the request but may extend the time limit if the request is complex. We will tell you if this is the case. We may also ask you for further information to help us find the information you have requested. We will make reasonable efforts to search for the requested information, provide it in an accessible and intelligible format and send it to you securely. We will not conduct searches that would be unreasonable or disproportionate to the importance of providing access to the information.
Responding to your data protection requests or queries
If you have a query about how we use your personal data that is not covered in our privacy notice, please call us on 0300 303 1010 or email us on firstname.lastname@example.org.
Please also call or email us (using the number or email address above) if you need us to correct, change or complete your personal information.
In addition to the above, if we control or process your personal data in any way, you have the right to make certain requests. These rights do not apply in all instances as they depend on why we are holding or processing your data. However they may include the right to:
- ask us to erase your personal information in certain circumstances
- ask us to restrict the processing of your personal information in certain circumstances
- object to the processing of your personal information in certain circumstances
- ask that we transfer the personal information you gave us (to enter into a contract with us) to you, or another organisation.
You do not have to pay for any of the above and we will respond to your request within 30 days. We will also tell you if we are unable to meet your request in cases where the right does not apply.