News

If you are a journalist and would like to contact us please email pressoffice@paradigmhousing.co.uk or call 01628 811842 (or 07889 014772 outside of office hours).

Managing anti-social behaviour

Posted 15 Apr 2021

It’s very important to us that our customers are able to enjoy living in their homes and communities. Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour (ASB) to...

Can you help us improve the way we deliver our services?

Posted 22 Mar 2021

We’re looking at our customer care standards and the promises we make to customers about the level of service you can expect. Over the next few months, we’re hosting some customer focus groups so we can...

Be alert

Posted 18 Feb 2021

We have received reports of a man in the Amersham area entering residents’ gardens claiming he is doing Fire Risk Assessments. He has a Paradigm lanyard, but we can confirm he is not employed by...

Warning sign

A life changing move for Linda

Posted 19 Jan 2021

We are delighted to welcome Linda and her two children Callum and Joshua to their new home in Bedfordshire. Linda moved into her brand new three-bedroom house just in time for Christmas and is delighted with...

ASB – your views

Posted 12 Jan 2021

Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour to us within the past two years, where the case has been closed. We wanted to know more about residents’...

Launching our new complaints policy and process

Posted 07 Jan 2021

Over the last few months, we have been busy reviewing our complaints policy so it’s in line with the requirements set out by the Housing Ombudsman Scheme’s new Complaints Handling Code. The new code sets...

Our Christmas opening hours

Posted 16 Dec 2020

We will be closed between Christmas and New Year. We will close on 24 December at 3pm and reopen on 4 January 2021. You can call us on 0300 303 1010 to report an emergency repair. You can raise a routine...

Be scam aware this Christmas

Posted 04 Dec 2020

We have been made aware of a possible scam affecting some of our residents. If you receive a call you aren’t expecting from someone claiming to be from Paradigm, please feel free to hang...

Electrical safety this Christmas

Posted 26 Nov 2020

If you are thinking of giving or receiving electrical items this Christmas, read on for some tips…. Research from the charity Electrical Safety First (ESF) found that millions more UK shoppers than usual will go online...

Working closely with tenants

Posted 02 Nov 2020

We’re pleased to support Together with Tenants, an initiative by the National Housing Federation (NHF) to help housing associations build stronger relationships with their customers. The initiative, which was launched last month, has four actions for...