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Anti-social behaviour awareness

Posted 19 Jul 2021

This week (19 – 25 July) marks the UK’s first ever ASB Awareness Week. Reports of anti-social behaviour are on the rise. Housing providers, councils and police forces across the UK have reported a large increase...

Celebrating Rural Housing Week with new homes in Oxfordshire

Posted 07 Jul 2021

This week we are celebrating Rural Housing Week which showcases the great work housing associations do by providing affordable housing in rural communities to keep them alive and thriving. We are proud of our rural development...

Domestic abuse during major football tournaments

Posted 25 Jun 2021

While England making it to the final 16 of the Euro 2020 football tournament is exciting for many of us, for some it could mean an increase in abuse at home. Studies have found that reported instances...

Gas repairs – summer priority times

Posted 12 May 2021

From 17 May and as the weather improves, we will be moving towards our summer repair timescales for heating and hot water. Initially, we will be working to the following priority times: If you have no hot...

Working together to improve your estates

Posted 11 May 2021

When residents in Waltham Cross were having trouble with shoppers parking in their road and blocking access to their homes, they approached Housing Officer Hayley for help. Having to continually battle with shoppers and shop workers...

Our new Homeownership team

Posted 10 May 2021

We’re dedicated to providing customer focused services, but there is a gap between how satisfied homeowners are compared to customers who rent properties from us. The feedback we have is that we get the majority of...

Improving the experience of new build customers

Posted 10 May 2021

Although it can be lovely to move into a brand new home, we know there can also be pain points that crop up for our customers. We want to know more about this and so will...

Exterior of home in Luton

Support for residents with hearing loss

Posted 04 May 2021

Do you wear a hearing aid? Can you hear your smoke alarm without it? This week is Deaf Awareness Week – a good time to remind residents with hearing difficulties how we might be able to...