For all general enquiries – including complaints and compliments – please email:
To report a non-urgent repair please email:
In an emergency, please contact us using the telephone number below. Find out more about what to do in an emergency.
You can reach our Customer Services team by telephone on 0300 303 1010.
Our telephone lines are currently open Monday to Friday 8am-5.30pm (please note this is a temporary change to our normal opening hours, which are 8am – 6pm.) Please be aware that calls are recorded for training and monitoring purposes.
Paradigm Housing Group
1 Glory Park Avenue
For new-build homes, resales and tenant purchase schemes, please call our Sales and Marketing Team on 0845 337 4877 or email firstname.lastname@example.org