Awaab’s Law is a new law that sets clear deadlines for landlords to investigate and fix serious issues in residents’ homes. It’s named in memory of Awaab Ishak, a two-year-old who tragically died in 2020 due to exposure to mould in his family’s flat.
What the new law means
Under the government’s latest guidance, social landlords will be required to:
- Investigate serious hazards within 10 working days of finding out about them
- Start safety repairs within 5 working days if a serious hazard is confirmed
- For emergencies, such as a dangerous electrical fault or severe leak, investigate and make the home safe within 24 hours
- Complete all other repairs as soon as possible, and within 12 weeks if more extensive work is needed
- Give residents a written summary of what was found and what’s being done within 3 working days after an inspection
- Keep residents informed about progress and timescales until the issue is resolved
These new rules are designed to make sure urgent problems are dealt with quickly, and that residents always know what’s happening.
What we’re doing at Paradigm
We fully support Awaab’s Law and have already strengthened our approach to repairs and safety. This includes:
- Prioritising any reports that could affect your health or safety
- Giving our teams extra training to spot and escalate serious issues
- Improving how we track and communicate repair updates
- Making sure residents are kept informed every step of the way
How you can help
If you notice anything in your home that could be a risk to your health or safety – such as damp, mould, faulty electrics, leaks, or broken windows – please report it straight away.
You can do this by:
- Calling us on 0300 303 1010
- Emailing ContactUs@ParadigmHousing.co.uk
- Using our LiveChat feature on our website.
You can also now report damp and mould online using our new form.