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ASB Feedback

We’re sorry to hear you’re unhappy with the way your anti-social behaviour (ASB) case has been handled so far. Please complete the form below to tell us about your concerns. We’ll review your feedback and use it to help improve our service. We may contact you if we need any further information.

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Please tell us why you're unhappy with how your ASB case has been handled so far.

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Our approach
Anti-social behaviour includes a range of behaviours that can have an impact on people who experience it. Our priority is to protect the safety, welfare, and wellbeing of customers or others who are, or who have been affected by, ASB or hate incidents. We will use the tools and powers available to us and collaborate with partner agencies and other statutory bodies to maintain safe communities. This is because we believe that everyone has the right to live in a safe environment and to be able to enjoy their home.

Lifestone will take a person-centred approach and work to prevent ASB. We will consider the impact and harm that ASB is having on individuals and communities. This means that in addition to undertaking enforcement action, we will work proactively with any person found to have carried out mistreatment of others to try and resolve any underlying issues they may also be experiencing.

We will support our staff to deliver the ASB service to the highest standards in line with the promises set out in our ASB Policy and our Customer Care Standards.

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