The Big Door Knock is coming this summer!

Posted on the 5th July 2023

We’re coming out to listen to your views. Our colleagues will be out and about in our neighbourhoods during July and August and we’d love to chat to you!

Our dedicated team will be hitting the streets, going door-to-door, to listen to your thoughts, ideas and hopes for your homes and neighbourhoods. We’ll be listening to what you tell us and then committing to action plans to make whatever changes we can.

We’re visiting a number of communities and, as well as listening to your views, we’ll be talking about the support we can offer and how you can get any extra help you might need.

“We don’t want to wait until you contact us with a problem, we want to hear about things we can do to stop those issues happening in the first place,” says Hannah Manyewu, Executive Director of Customer. “We want to get better by working together and really listening and acting on your ideas and views.”

What do you need to do?

Please look out for a text from Paradigm Housing two weeks before we’re due to visit your area. We’ll send a reminder text the day before too. If we knock on your door, we’d really appreciate you taking a few minutes to chat to us.

What if you don’t come to my area?

Unfortunately, we can’t get out everywhere but hearing from all customers, even those we’re not visiting, is really important to us. Once the project is completed, there will be a chance for customers we didn’t get to see to answer the same questions.

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Read our latest customer newsletter here

Posted 27 Nov 2023

In this month’s newsletter, we included lots of information to help you prevent damp and mould, and included advice on what to do if you have damp and mould in your homes.