STAIRs stands for Social Tenants Access to Information Requirement scheme. It is a new standard introduced by the UK Government to further increase transparency for our residents.
The government requires that all housing providers introduce a STAIRs Publication Scheme by October 2026.
Most of the information that we are required to publish under STAIRs is already available on the Lifestone website. To make things easy, we’ve organised the information into simple categories each of which includes links to relevant pages on our website:
Our strategies (coming in 2027 following full integration)
Anti-bribery and corruption policy
Compensation and remedies policy
Customer care and reasonable adjustments policy
Data retention and disposal policy
Equality diversity and inclusion policy
Gas, solid fuel and oil policy
Health and safety policy (corporate)
Home loss and disturbance payments policy
Managing unacceptable behviour policy
Neighbourhood management policy
Smoke and Carbon monoxide alarm policy
We want information published on our site to be clear, accessible and easy to use. If you need information in a different format, such as large print or braille, please contact us and we will work with you to provide this.
For questions about the information we’ve published, please email informationrequests@lifestone.co.uk.
The Government STAIRS scheme requires that all housing providers implement processes to respond to information requests from their tenants by April 2027. Lifestone is currently developing these processes and will publicise them when they are introduced.