Help us improve how we tackle damp and mould:
We’re launching a Service Review Group focused on improving how Paradigm communicates and responds to damp and mould issues — and we’d love your input!
Join a group of residents over 6 weeks (starting soon) to:
✅ Share your experiences
✅ Review letters and messages before they’re sent to residents
✅ Help us make our information clearer and more useful.
The time commitment is just 1 hour per week, with all meetings held online.
As a thank you, you’ll receive a £100 Love2Shop voucher if you actively take part (or credit to your rent account if you have a balance).
Questions? Contact us at customer.involvement@paradigmhousing.co.uk or call 0300 303 1010.
Join our new complaints panel:
We’re launching a new ongoing panel to help us improve how we handle complaints, and we’d love your input!
As a panel member, you’ll:
✅ Review anonymised complaint cases
✅ Help us spot trends and improve services
✅ Give feedback on our complaint responses and letters.
You can take part in a way that suits you – online meetings or reviewing materials in your own time. There’s no set weekly commitment.
As a thank you, you’ll receive a £5 Love2Shop voucher per complaint reviewed and a £20 voucher for attending a quarterly meeting on Microsoft teams!
Questions? Contact us at customer.involvement@paradigmhousing.co.uk or call 0300 303 1010.
Find out more about other ways to get involved at Paradigm here.