News

If you are a journalist and would like to contact us please email pressoffice@paradigmhousing.co.uk or call 01628 811842 (or 07889 014772 outside of office hours).

Problem with your heating?

Posted 21 Oct 2019

Before reporting a repair, please try the following: Double check that the gas, electrical and water supplies to your appliance, are turned on – somebody could’ve accidentally turned them off – an indicator light or a...

Our Pledge for World Mental Health Day

Posted 10 Oct 2019

Today is World Mental Health Day and we are honouring the occasion by signing our Time to Change Employer Pledge. Our Chief Executive and Management Team signed the pledge this morning, signifying our commitment to put...

Lea Bridge House Refurbishments

Posted 08 Oct 2019

We have been working with contractors CLC to refurbish Lea Bridge House in Leyton. Lea Bridge House provides accommodation for homeless single people aged 25 and above with low support needs.The refurbishment includes all rooms...

An update on our winter repair period consultation

Posted 24 Sep 2019

We recently asked you to give us your thoughts about our proposal to adjust our winter repair period to include April rather than October. The proposed change was based on feedback from customers and Met Office...

Gas Safety Week 2019

Posted 18 Sep 2019

Keeping our customers safe in their homes is a key priority for Paradigm, which is why we’re proud to be supporting Gas Safety Week 2019. By law, gas appliances in Paradigm properties must be checked at...

Winter timeframe proposal – your views

Posted 23 Aug 2019

If you have no heating or hot water, we will treat it as a high priority and aim to attend within 24 hours within our winter repair period. In our summer period, we will attend within...

Customer focus groups

Posted 07 Aug 2019

We are working with an independent company called Hellon to conduct research into how our residents experience our services, to help us understand what it’s like to be a Paradigm customer. Hellon and their partner Criteria...

Be aware of scam phone calls

Posted 01 Aug 2019

We have been made aware of a possible scam affecting some of our residents. If you receive a call you aren’t expecting from someone claiming to be from Paradigm, please feel free to hang up...

Work is underway on the Lea Bridge refurbishment

Posted 15 Jul 2019

Improvement works are now well underway on the refurbishment at Lea Bridge House tower block in Leyton! What are the improvements? All rooms from the first floor to the ninth floor in the tower will be refurbished...

Early office closure on 5 July

Posted 05 Jul 2019

On Friday 5 July we will be closing our offices a little earlier than usual at 3.00pm for a staff event. You will still be able to make rent payments by...

Paradigm head office building