If you are a journalist and would like to contact us please email or call 01628 811842 (or 07889 014772 outside of office hours).

Our new Homeownership team

Posted 10 May 2021

We’re dedicated to providing customer focused services, but there is a gap between how satisfied homeowners are compared to customers who rent properties from us. The feedback we have is that we get the majority of...

Improving the experience of new build customers

Posted 10 May 2021

Although it can be lovely to move into a brand new home, we know there can also be pain points that crop up for our customers. We want to know more about this and so will...

Exterior of home in Luton

Support for residents with hearing loss

Posted 04 May 2021

Do you wear a hearing aid? Can you hear your smoke alarm without it? This week is Deaf Awareness Week – a good time to remind residents with hearing difficulties how we might be able to...

Managing anti-social behaviour

Posted 15 Apr 2021

It’s very important to us that our customers are able to enjoy living in their homes and communities. Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour (ASB) to...

Can you help us improve the way we deliver our services?

Posted 22 Mar 2021

We’re looking at our customer care standards and the promises we make to customers about the level of service you can expect. Over the next few months, we’re hosting some customer focus groups so we can...

Be alert

Posted 18 Feb 2021

We have received reports of a man in the Amersham area entering residents’ gardens claiming he is doing Fire Risk Assessments. He has a Paradigm lanyard, but we can confirm he is not employed by...

Warning sign

A life changing move for Linda

Posted 19 Jan 2021

We are delighted to welcome Linda and her two children Callum and Joshua to their new home in Bedfordshire. Linda moved into her brand new three-bedroom house just in time for Christmas and is delighted with...

ASB – your views

Posted 12 Jan 2021

Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour to us within the past two years, where the case has been closed. We wanted to know more about residents’...

Launching our new complaints policy and process

Posted 07 Jan 2021

Over the last few months, we have been busy reviewing our complaints policy so it’s in line with the requirements set out by the Housing Ombudsman Scheme’s new Complaints Handling Code. The new code sets...

Our Christmas opening hours

Posted 16 Dec 2020

We will be closed between Christmas and New Year. We will close on 24 December at 3pm and reopen on 4 January 2021. You can call us on 0300 303 1010 to report an emergency repair. You can raise a routine...