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A life changing move for Linda

Posted 19 Jan 2021

We are delighted to welcome Linda and her two children Callum and Joshua to their new home in Bedfordshire. Linda moved into her brand new three-bedroom house just in time for Christmas and is delighted with...

ASB – your views

Posted 12 Jan 2021

Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour to us within the past two years, where the case has been closed. We wanted to know more about residents’...

Launching our new complaints policy and process

Posted 07 Jan 2021

Over the last few months, we have been busy reviewing our complaints policy so it’s in line with the requirements set out by the Housing Ombudsman Scheme’s new Complaints Handling Code. The new code sets...

Our Christmas opening hours

Posted 16 Dec 2020

We will be closed between Christmas and New Year. We will close on 24 December at 3pm and reopen on 4 January 2021. You can call us on 0300 303 1010 to report an emergency repair. You can raise a routine...

Be scam aware this Christmas

Posted 04 Dec 2020

We have been made aware of a possible scam affecting some of our residents. If you receive a call you aren’t expecting from someone claiming to be from Paradigm, please feel free to hang...

Electrical safety this Christmas

Posted 26 Nov 2020

If you are thinking of giving or receiving electrical items this Christmas, read on for some tips…. Research from the charity Electrical Safety First (ESF) found that millions more UK shoppers than usual will go online...

Working closely with tenants

Posted 02 Nov 2020

We’re pleased to support Together with Tenants, an initiative by the National Housing Federation (NHF) to help housing associations build stronger relationships with their customers. The initiative, which was launched last month, has four actions for...

Support for Foyer residents

Posted 02 Oct 2020

The Foyer in Welwyn Hatfield is home to young people aged 16-25 in housing need. They are supported by several dedicated members of staff who provide help and guidance, with support plans set up for...

Exterior picture of the foyer

Homes at the heart of settled futures

Posted 24 Sep 2020

This week’s #HomesAtTheHeart theme is settled futures, and we want to shine a light on the great work that goes on at Lea Bridge House, our homeless hostel in London. After substantial refurbishment Lea Bridge...