How are we doing?

We have a number of ways to measure how we’re performing against these standards including:

• Your feedback: whether it’s after a technician visits your home or following a call with our Customer Service team, your responses to our surveys help us understand what we’re doing well and where we can improve.
• Our internal targets: we also measure how we’re doing in areas like completing repairs during the first visit to ensure we’re providing the services you need. These are our operational performance measures.

The results below show either:

• A combined score from survey questions we ask across different services, or
• A specific operational performance measure.

The arrows indicate whether our performance is improving or declining based on the same period last year or the previous quarter.