Our performance

We know that good service is important to you. We’re always looking for ways we can do things better and we regularly measure our performance to make sure we’re on the right track.

We welcome your feedback and make sure your comments are used to help us improve our service.

Financial statements

Our latest Annual Report and Financial Statements can be seen here.

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Annual report to residents 2020-21

Some of the highlights of our year and our key achievements.

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Gender pay gap report

You can read Paradigm’s Gender Pay Gap report here.

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Our Customer Care Standards

We have updated our Customer Care Standards after listening to your feedback.

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Value for money

Read our latest Value for Money statement here.

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