We publish as much information as we can – everything from Financial Statements to Equality, Diversity and Inclusion Reports and Annual Reports for customers and homeowners.
We do this to comply with legal and regulatory obligations but also to provide as much information as possible for our customers and other key stakeholders to help you understand our strengths and weaknesses and what you can expect from us at any given time.
We publish as much information as we can – everything from Financial Statements to Equality, Diversity and Inclusion Reports and Annual Reports for customers and homeowners.
We do this to comply with legal and regulatory obligations but also to provide as much information as possible for our customers and other key stakeholders to help you understand our strengths and weaknesses and what you can expect from us at any given time.
We want you to find it easy to see how we are performing against the measures that are important to you.
Our latest corporate publications can be found here, including our Financial Statements.
Track our progress based on your feedback through the year.
Being transparent about our performance.
We have updated our Customer Care Standards after listening to your feedback.
If you see an error message after making a payment through our Secure Card Portal, please don’t try to pay again straight away.
Your payment may still have gone through. Please check your bank account before attempting a second payment.
We’re working to fix the issue. Thank you for your patience.
