We publish as much information as we can – everything from Financial Statements to Equality, Diversity and Inclusion Reports and Annual Reports for customers and homeowners.
We do this to comply with legal and regulatory obligations but also to provide as much information as possible for our customers and other key stakeholders to help you understand our strengths and weaknesses and what you can expect from us at any given time.
We publish as much information as we can – everything from Financial Statements to Equality, Diversity and Inclusion Reports and Annual Reports for customers and homeowners.
We do this to comply with legal and regulatory obligations but also to provide as much information as possible for our customers and other key stakeholders to help you understand our strengths and weaknesses and what you can expect from us at any given time.
We want you to find it easy to see how we are performing against the measures that are important to you.
Our latest corporate publications can be found here, including our Financial Statements.
Track our progress based on your feedback through the year.
Being transparent about our performance.
We have updated our Customer Care Standards after listening to your feedback.
